Please read these Terms of Service carefully. By using SiteMind, you agree to these terms.
1. Acceptance Of Terms
If you use our service, create an account, or install our widget, you accept these terms. If you do not agree, do not use the service.
2. Description Of Service
SiteMind provides an AI chat widget, lead capture tools, marketing tools, analytics, and related owner dashboards. The service is designed for small businesses.
We may change, add, or remove features over time. We may also set limits on some features to keep the service reliable and simple to run.
3. Billing And Subscriptions
- Our paid plans (Starter and Pro) are billed in advance on a recurring basis through Stripe. You can choose monthly or yearly billing.
- Your subscription renews automatically at the end of each billing period until you cancel.
- You can cancel anytime from your billing settings, which open our secure Stripe billing portal. Cancelling stops future renewals, and your plan stays active until the end of the period you already paid for.
- The free trial does not require a card and does not auto-charge. You are only billed if you choose a paid plan.
- Fees are non-refundable except where required by law.
- We email you before you reach your plan's usage limit so you can upgrade or add capacity.
4. Account Responsibility
- You must give accurate account information.
- You are responsible for keeping your login credentials safe.
- You are responsible for activity that happens under your account.
- You must tell us right away if you think your account was used without permission.
5. Acceptable Use
You may not use the service to:
- Break the law or help anyone else break the law.
- Send spam, malware, or abusive content.
- Impersonate another person or business.
- Try to harm, reverse engineer, or overload the service.
- Collect or use visitor data in a way that violates privacy or marketing laws.
We may suspend or end access if we think you are misusing the service.
6. Widget On Your Website
If you install our widget on your website, you are responsible for the content on your site, the claims you make, and the privacy policy and notices you show to your visitors.
You also decide what data you collect from visitors and how you use it. You must make sure your use of the widget follows the law.
7. Data Processing
For visitor data collected through the widget, the small business owner is the controller and SiteMind acts as a processor or service provider, as applicable.
You are responsible for having the right legal basis, consent, notices, and choices for the data you collect. We process data only to provide the service and support your account, unless the law says we may do otherwise.
8. Intellectual Property
We own the SiteMind service, software, branding, and related materials. You keep ownership of your own content, website, and account data, subject to the rights you give us to run the service.
You may not copy, resell, or distribute our software or branding except where these terms allow it.
9. Emergency Situations
The SiteMind widget is an informational assistant provided on behalf of a business. It is not a substitute for emergency services and is not monitored by any person in real time. If you are experiencing a medical, mental health, or safety emergency, call 911 immediately. For mental health crisis support, call or text 988.
SiteMind does not guarantee detection of all emergency-related messages and is not liable for any harm arising from reliance on this widget in an emergency situation.
10. No Warranty
The service is provided "as is" and "as available." We do not promise that it will be perfect, always available, or error free. To the fullest extent allowed by law, we disclaim all warranties, express or implied.
11. Limitation Of Liability
To the fullest extent allowed by law, SiteMind is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data.
Some places do not allow some of these limits. If that applies, the limits will apply only to the extent allowed by law.
12. Termination
You may stop using the service at any time. To cancel a paid plan, open your billing settings (our secure Stripe billing portal); cancelling stops future renewals, and your plan stays active until the end of the period you already paid for.
We may suspend or terminate your access if you break these terms, if we are required to for legal reasons, or if we stop offering the service.
When your account is closed or deleted, we handle your data as described in our Privacy Policy: we keep it for a 30-day recovery window in case you change your mind, then permanently remove it.
Some parts of these terms continue to apply after termination, including the sections on intellectual property, disclaimers, and limitation of liability.
13. Governing Law
These terms are governed by the laws of the State of North Carolina, without regard to conflict of law rules.
14. Changes To These Terms
We may update these terms from time to time. If we do, we will update this page and change the last updated date above. If you keep using the service after changes take effect, you accept the new terms.
15. Contact Us
Questions about these terms go to support@sitemind.bot.